▶ Total carbon emissions reduced 6.12% compared to 2023.
▶ Passed the certification of ISO 14001 Environmental Management Systems.
▶ Obtained the certificate of ISO 50001 Energy Management Systems for the first time.
▶ Listed in Business Weekly Carbon Competitiveness Top 100 by for three years in a row.
▶ Signed up for Partnership for Carbon Accounting Financials (PCAF).
▶ Obtained Greenhouse Gas Statement Limited Assurance Report- Scope 1, 2, and 3 (investment and financing).
▶ Increased around 58% in green procurement compared to 2023.

Polished our brand through social initiatives

▶ Scope of charitable activities covers national health promotion, caring for children's physical and mental health, promoting the education of inclusive finance, enhancing academic development of insurance, engaging in ecological conservation and regional service, and arts promotion. We invested more than NT$51.52 million in donation and sponsorship; more than 140,000 people were benefited from it in accumulation.
▶ The number of volunteers we provided was more than 2,792 people with accumulated service hours in 8,376 hours.

Shaped a culture of treating clients fairly
▶ Continued providing "relief policy loan prime rate program" to help policyholders who are in economic hardship through difficulties and ease the financial burden. In 2024, the total number of applications received was 51 people/ 56 applications with total loan amount in NT$4,173,000.
▶ Claim application through Consortium Blockchain or Health Claim Platform (Yiqitong) increased 38.64%.
▶ Added and optimized online function helped mobile device insurance rate achieved 97.92%.
▶ The number of clients served by automation increased 8.28%.
▶ Provided multiple payment methods for mobile device insurance. Around 20.65% of new policy holders in 2024 paid their first premium online.
▶ Statistics by Financial Ombudsman Institution showed that we ranked the third on customer complaint rate and the fourth on complaint appraisal rate in 2024 among companies in the same trade.
Employee care
▶ Carried out "talent inventory" on employees and managers in specific grades to make arrangements for different management levels and understand the status of talent pool.
▶ Continued promoting the succession plan by strengthening leadership training courses for supervisors; selected 60~70 mid-level supervisors and high-level managers as the participants of the plan to develop successors with development potential.
▶ Total amount of investment provided to back office force was more NT$10.68 million with total training hours over 62,000 hours and average training hours per person in 34.65 hours.
▶ Total amount of investment provided to field personnel was more than NT$23 million with total training hours far exceeding 335,000 hours and average training hours per person in 35.67 hours.
▶ The pass rate of new staff obtaining the certificate of life insurance sales agent was 67.4%, higher than the average value of 42.4% among companies in the same trade.

▶ Total income of premium NT$109.959 billion.
▶ Net profit after tax was NT$2.175 billion.
▶ Listed in TWSE " Taiwan Employment Creation 99" index.
▶ All systems passed certification of ISO 27001: 2022 Information Management Systems (ISMS) and British Standards Institution BS 10012: 2017 Personal Information Management Systems (PIMS). 
▶ Optimized the management system for legal regulation changes to ensure each operating activity meets legal regulations to effectively enhance the culture of regulatory compliance.
▶ Conducted educational training in ethical management to directors, office staff, and field personnel in order to implement the philosophy of ethical management.
▶ Held physical shareholders' meeting with the assistance of central depository video platform to facilitate shareholders participating in the meeting.
▶ The attendance rate to the shareholders' meetings of listed and over-the-counter companies was 100%, higher than the target of 70% set for the insurance industry by the competent authority.