Brand Elevation Through Social Initiatives

▶ The scope of public welfare included health promotion for all, care for children's physical and mental well-being, promotion of inclusive financial education, support for insurance academic development, participation in public welfare programs, sustainability and community services, as well as the promotion of arts and cultural activities. Donations and sponsorships exceeded NTD 52.20 million, benefitting a total of over 120,000 people in need.
▶ The number of volunteers reached 1,583 people, with cumulative service hours of approximately 4,749 hours.

Realization of Treating Customers Fairly (TCF)

▶ Continued to implement the "Preferential Policy Loan Interest Rate Program for Economically Disadvantaged Policyholders." In 2025, there were 98 applicants and 117 cases, with total borrowings of NTD 8.36 million.
▶ Promoted digital claims services, with a utilization rate of 82.63%.
▶ Added and optimized online functions, with the mobile insurance application rate for new contracts reaching 98.34%.
▶ Provided diverse payment methods on the mobile insurance application end. In 2025, the ratio of first-year premiums paid through online payment channels was approximately 24.15%.

Empowerment

▶ Total investment in training expenses for office-based employees exceeded NTD 11.82 million, with total training
hours exceeding 65,000 hours and average training hours per person of approximately 35.7 hours.
▶ Total investment in training expenses for field employees exceeded NTD 22 million, with total training hours exceeding 349,000 hours and average training hours per person of approximately 37.97 hours.
▶ New employees obtained life insurance sales agent certificates, with a test pass rate of 51.6%, exceeding the industry average of 41.8%.