Please select year
Filter
Corporate Governance- Total premium income achieved NT$113.617 billion.
- Net loss after tax was NT$9.516 billion.
- Selected by Taiwan Stock Exchange as “Taiwan Employment Creation 99 Index”.
- The whole system passed the certification of ISO27001:2013 Information Management System and BS 10012:2017 Personal Information Management System (PIMS). The scope of certification covered the whole company (including HQ, branch companies, regional divisions, and the communication offices).
- Optimized the management system for the changes of legal regulations to strengthen the management on the changes of legal regulations and effectively enhance the culture of regulatory compliance.
- Held ethical management training to directors, office personnel, and field personnel in order to implement the philosophy of ethical management.
- Held physical shareholders’ meetings supported by the depository video conference platform to facilitate shareholders’ participation in the meeting.
- Attendance rate to shareholders’ meetings of TWSE/TPEx listed companies achieved 100%. It exceeded the goal of 70% set by the competent authority.
Environment Friendliness- The Company reduced 59.16% of total carbon emissions from 2016 to 2023.
- Obtained the certificate of ISO14001 Environmental Management System Verification.
- Obtained the limited assurance report of Scope 1, 2, and 3 (investment and financing) greenhouse gas statement.
- Obtained the certificate of ISO14064 Greenhouse Gas Emission Inventory.
Social Inclusion- Scope of social welfare included health promotion, financial education promotion, blood donation, support to rural vulnerable groups, and ecological care. The input of donation and sponsorship was over NT$54.7 million. In accumulation, more than 150,000 people benefited.
- Number of people participated in volunteer services was 2,449 people. Calculation of 3 hours per person showed the total accumulated hours were around 7,347 hours.
- In 2023, we continued offering the “relief program of preferential interest rates on insurance policy loans for those who are economically disadvantaged” to help policy holders suffering from financial difficulties to lift their financial pressure. The statistics by the end of December 2023 showed the total number of people applied for the relief program was 141 people/ 164 cases, and the total amount of loan was NT$11,642,970.
- The growth rate of using the alliance chain or medical institution service for claim application was 48.75%.
- Added and optimized online functions; the coverage rate of new mobile insurance policy achieved 98.33%.
- The number of people using automation services increased 7.73%.
- In 2023, the number of cases for first mobile insurance policy in NTD contracted with eDDA to the total cases of new policies contracted with automatic transfer increased 7.94%.
- According to the Financial Ombudsman Institution's statistics, the complaint rate in 2023 was the best in the industry, and the adjudication rate was the third best in the industry.
- Conducted “talent inventory” on employees and supervisors in specific job grades to make preparation for different management levels and understand the status of reserved talents.
- Continued pushing the succession plan and strengthening courses of supervisor leadership. We selected 60~70 middle and senior managers to participate in the plan in order to cultivate successors with potentials and growing capacity.
- Total training cost spent on office personnel was over NT$9.51 million. Total training hours were more than 57,000 hours, and the average training hours per person were 31.89 hours.
- Total training cost spent on field personnel was over 23.81 million. The total training hours were more than 329,813 hours, and the average training hours per person were 33.39 hours.
- Pass rate of new employees obtaining life insurance solicitor certificates was 75.6%; it was higher than the average value of 41.2% among businesses in the same trade.