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Corporate Governance
Total premium income reached NT$114.93billion.
Net loss after tax reached NT$ 13.659 billion.
Ranked Top 6% - 20% Stock Exchange Corporate Governance Index.
Listed in the "Taiwan RAFI® EMP 99 Index” of the Taiwan Stock Exchange.
System-wide passed the verification of ISO27001: 2013 Information Management System (ISMS); passed the verification of British Standards Institution BSI 10012: 2017 Personal Information Management System (PIMS).
Optimized the law change management system to strengthen the law change management and effectively
Conducted ethical management education and training, including directors, internal and field staffs, in order to implement the concept of ethical management.
Convened the physical shareholders' meeting supplemented by the video auxiliary platform, whereby the shareholders avoid the risk of group gathering during the epidemic and participate in the shareholders' meeting online improve the law compliance culture.
The attendance ratio of shareholders' meetings of listed companies reached 98.55%, exceeding the insurance industry target of 70% set by the competent authority.
Environment Friendliness
The company will reduce the total carbon emissions by 50.41% from 2016 to 2022.
Acquisition of Greenhouse Gas Inventory Confidence Report.
Social Inclusion
More than NT$ 50.09 million has been invested in public welfare, and the number of people benefited reached more than 210,000.
A total of 763 volunteers worked for 3 hours each time,which amounted to about 2,289 hours.
The number of persons with disabilities insured in 2022 increases by 0.09% over the previous year.
Continued to launch the "Loan Preferential Rate Project for Economically Vulnerable Rescue” in 2022 to help the insured households in trouble overcome difficulties and extend the application period for six months to ease the economic pressure of the insured households. By the end of December 2022, the total number of applicants was 167 persons /194 cases, with a total loan amount reached NT$ 13,841,877.
The claim settlement rate using Consortium Blockchain or Medical Union increased by 65.34%.
Added and optimized the online operation, with the action insurance rate under New Insurance Contract reached 97.96%.
The growth rate of automated service population reached 7.02%.
Micro insurance had been recognized by the FSC for eight consecutive years, and was awarded the “Business Excellence Award” and “Care Award for Persons with Physical and Mental Disabilities” in 2022.
Provided basic insurance protection for elderly people with small old-age insurance, and also received the “Performance Excellence Award” from FSC in 2022.
Implemented “Talent Inventory” among colleagues andsupervisors at specific levels, and arranged all levels ofmanagement to understand the status of talentreserves.
Continued to promote succession planning and strengthened leadership courses for executives by selecting 60 to 70 middle and senior executives to participate in the plan, and cultivate potential and developmental successors.
Total investment for internal training cost exceeded NT$ 7.31 million, the total training hours exceeded 50,000 hours, and the average training hours per capita were about 28.51 hours.
Total investment for field training cost exceeded NT$ 23.45 million, the total training hours exceeded350,676 hours, and the average training hours per capita were about36.52 hours.
New colleague shall obtain the certificate of life insurance agents, and the pass rate was 68.5%, which was better than the industry average of 39.6%.