In order to establish a corporate culture with “Fair Customer Treatment” as the core, we further established the fair customer treatment management meeting, held the cross-department meeting on a quarterly basis, to jointly formulate the plans and measures to thoroughly implement the principle of fair customer treatment through this management meeting, and reported the meeting proposals to the Board of Directors, to ensure the implementation result, through the participation of the Board of Directors, and create a fair customer treatment culture from top to bottom. In 2022, the external consultants lawyer were invited to conduct the advanced educational training on fair customer treatment, to understand the focus of competent authorities on the issues related to fair customer treatment. Through forum, the colleagues were invited to participate, to gradually guide the attention of various departments on this issue and their specific ideas based on the life cycle of insurance policies, as well as provide suggestions on fair customer treatment based on peer guidance experience.
As Taiwan estimates that it will enter a super-aged society from an elderly society in 2025, the retirement preparation is becoming more and more important to the public. The competent authority plans the retirement preparation platform combining the security, investment and promotion of public welfare. The Company actively responds to the government policies. The relevant website and product design of "Security Insurance Commodity Platform" was planned from 2021. As officially launched on July 1st, 2022, the platform will sell three kinds and six types of products, including the term life insurance, small-amount life insurance for old age, and health insurance for major diseases, hoping to meet the basic retirement security needs of the public through simple and affordable insurance products.
According to the “Guidelines for Financial Friendly Service of Insurance Industry”, we provide the place, communication and service, products and relevant information or statistical data to disabled people, allowing them to enjoy all basic rights as well as fair and reasonably convenient financial services. Form 2021, the insurance assistance mechanism and easy-to-read version have been provided to cater to the needs of different types of persons with physical and mental disabilities.